Our Appointment System

 

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Booking Appointments

Patients may make appointments via the receptionist during opening hours by telephone. Members of the reception team will also be happy to assist with other enquiries regarding the services offered by the practice.

Please note, only one patient per appointment. You can also book a double appointment if you feel a single appointment is not enough time to discuss your problem. If you feel your problem is urgent and cannot wait until the next available appointment slot, please inform the receptionist who will take advice from the doctor. There is a duty doctor on call each morning and afternoon.

We offer telephone and face-to-face bilingual advocacy/interpretation services for patients who do not speak English. Please let one of our receptionists know that you will need an advocate/interpreter when  booking a face to face appointment and they will be happy to assist you in booking one in.

 

Extended Access Appointments

We also offer Extended Access appointments on Thursday evenings (6:30pm - 8:00pm) to City and Hackney patients.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed. 

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.

FIND OUT MORE ABOUT EXTENDED ACCESS

 

Online

Using Patient Access, you can view, book and cancel appointments from home, work, or on the move - wherever you can connect to the internet, What's more, because Patient Access is a 24-hour online service you can do this anytime day or night. Please ask at reception for further detail on how to register for this service. 

 

Access

Our health centre has suitable access for disabled patients. All patient areas, including the waiting room, the consulting rooms and the toilets have wheelchair access.

 

Cancellations

If you are unable to attend your appointment then please contact reception to cancel it in order that we can give the slot to someone else.

 

Duty Doctor Service

DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

Available 8am - 6.30pm MONDAY – FRIDAY (excluding bank holidays)

  1. Phone the surgery and explain to reception that you have an urgent problem
  2. Reception will ask the nature of your problem and can then put you on the Duty Doctor list
  3. The Duty Doctor will ring you back within 2 hours
  4. The Duty Doctor will decide with you what you need, which could be:
  • Advice over the phone
  • An appointment at the surgery
  • A home visit if you are really not well
  • A referral to another service

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.