Suggestions & Complaints
Comments on any aspect of the practice will be received with interest. Please pass any such comments to the practice manager, Annette Galvin.
Annette also deals with complaints. These should be written and addressed to her at the surgery. Please ask at reception if you would like a written copy of our complaints procedure.
All complaints are acknowledged in writing, the same day if possible. The complaint will be fully investigated and Annette will respond fully within 10 working days of receipt of the complaint. If, for any reason, we are unable to respond within this time frame, the patient will be contacted and will be informed of a resolution date.
If you are not satisfied with the result of the complaint procedure you can then complain to the following:
NHS Commissioning Board
- Tel: 0300 311 22 33
- Email: email@example.com
The Parliamentary and Health Services Ombudsman
- Tel: 0345 015 4033
- Email: firstname.lastname@example.org